Refund & Return Policy
Effective Date: October 29, 2025
Last Updated: October 29, 2025
1. Overview
At Cash Power Brand, we strive to ensure that every customer is satisfied with their purchase.
All our products go through strict quality checks before shipping. However, if you receive a damaged, defective, or incorrect item, we are happy to assist you with an exchange or refund under the conditions below.
2. Eligibility for Refunds or Returns
To be eligible for a return or refund, the following conditions must be met:
•The item must be unused, unworn, and in its original packaging.
•You must request the return within 7 days of receiving your order.
•Proof of purchase (order receipt, invoice, or confirmation email) must be provided.
•Items returned must not show signs of wear, customization, or damage caused by improper use.
Note: Custom-made or personalized clothing accessories, including items with custom engraving, names, logos, numbers, or special designs, are non-returnable and non-refundable. Returns or refunds are only accepted if the product is received damaged or defective.
3. Non-Returnable / Non-Refundable Items
We do not accept returns or issue refunds for:
•Used clothing accessories
•Items purchased on sale, clearance, or promotional discounts
•Gift cards
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
•Order number
•Photos or videos showing the issue
Once verified, we will offer:
•A replacement, or
•A full refund, depending on product availability and your preference.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•Approved refunds will be processed to your original payment method within 7–10 business days.
•Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).
•If applicable, return shipping will be the buyer’s responsibility unless otherwise agreed.
6. Exchanges
We can replace items if they are defective, damaged, or in the wrong size (if available).
Please email us to confirm size or stock availability before shipping your item back.
7. Order Cancellations
Orders can only be canceled within 12 hours of placing them.
Once your order is processed or shipped, it cannot be canceled or modified.
8. How to Request a Return or Refund
Head Office & Manufacturing (Pakistan)
Please contact us via:
📧 info@cashpower.co
📞 +92 3463008645
European Office & Customer Support (Italy)
CashPower
💬 Customer Support: Live Chat Available
📱 WhatsApp: +39 329 095 0055
Include your order number, item details, and reason for return/refund.
Our team will respond with instructions for the next steps.
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